Kurio. Case Study: Creating a McDonald's in the Currency Exchange Industry

about project

Client: Leading network of exchange offices in Odessa.

Problem: A technological impasse. An outdated legacy solution, chaos in Telegram chats for booking amounts, manual exchange rate management on TV, and cashiers working twice (entering data into two systems simultaneously).

Our Solution: A Unified Digital Ecosystem

We replaced disparate tools with a monolithic system that united everyone: from the cashier to the collector and top management.

Course automation: We developed a TV panel control system. The exchange rate is updated automatically every 30 seconds based on the currency balance in the register. No manual adjustments.

Smart Call Center: We replaced the chaos of Telegram with a CRM with reservations. Cashiers see only their own reservations in the interface, completely eliminating the cognitive load and the risk of forgetting a customer.

Electronic receipt and logistics: Instant receipt generation functionality has been implemented. We've eliminated paperwork and manual entry of cashier data.

Seamless integration: We set up automatic data transfer to external accounting systems (in accordance with regulator requirements), eliminating 100% of double data entry.

The logo consists of four circles arranged in an ascending perspective in letter K manner. The design symbolizes coins, directly reflecting the fintech theme, while the upward progression represents growth and continuous development.

Results in numbers (The Efficiency Metrics)

"We didn't just create software—we set the market standard. Now, 30 seconds to serve a customer is a reality, not a goal!"

Indicator	Before implementation (Chaos mode)	After (Wandry System)	Result
Bandwidth	10–15 people/hour	35–40 people/hour	2.5 times growth
Mechanical work of a cashier	~33% of working time	< 10% of the time	Resource release
Scaling (new point)	Weeks	3 minutes	Instant start
Booking accuracy	High risk of data loss	100% accounting of applications	Zero-error process
Synchronization of courses on TV	Manually at each checkout	Automatic 24/7	Saving hundreds of hours

Чому це унікальне рішення для ринку?

Масштабованість: Мережа зросла у 1.5 рази за короткий термін без втрати якості управління.

User Experience (для касирів): Ми прибрали необхідність стежити за десятками чатів. Система сама «підсвічує» потрібне у потрібний момент, знижуючи рівень стресу персоналу.

Статус законодавця трендів: Завдяки цій системі клієнт зайняв домінуючу позицію у регіоні, оскільки ніхто не зміг повторити таку швидкість та точність обслуговування.